Sales Hub Tools

ialonso
参加者

Name on Chat

解決

Hello,

We have 2 members actively answering in our wensite chat.

When a user gets in the website, it automatically sees the names of the two of them on top of the chatbox (Dani, Pablo).

I would like to change this to something like: Support Team, and only when one .

How can I set this up?

Thank you in advance,

Ignacio

1件の承認済みベストアンサー
jennysowyrda
解決策
コミュニティーマネージャー
コミュニティーマネージャー

Name on Chat

解決

Hi @gelflex-cc and @ialonso,

 

You should be able to edit this name by following the steps here.

 

Thanks, 

Jenny

元の投稿で解決策を見る

6件の返信
gelflex-cc
キーアドバイザー

Name on Chat

解決

@ialonso Just a thought, as a user I would not like to see a support team, I like that I can see a person name so it feels human. It does not actually matter to me if the name does not match the person, as I would not know. 

ialonso
参加者

Name on Chat

解決

Thanks for the advice! I think the same, but I'm impementing this for a customer, and they want, actually, the name of the company (instead of Support), and not the names. I've been specifically asked to configure it this way...

Thanks a lot anyway!!

0 いいね!
gelflex-cc
キーアドバイザー

Name on Chat

解決

@jennysowyrda any suggestions? Thanks 🙂

 

0 いいね!
jennysowyrda
解決策
コミュニティーマネージャー
コミュニティーマネージャー

Name on Chat

解決

Hi @gelflex-cc and @ialonso,

 

You should be able to edit this name by following the steps here.

 

Thanks, 

Jenny

herodotuseducat
投稿者

Name on Chat

解決

there is no chat heading setting in the display tab of my live chat !

 

 

0 いいね!
ialonso
参加者

Name on Chat

解決

Thank you so muhc! Problem solved!

0 いいね!