Name on Chat

SOLVE
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Regular Contributor | Partner

Hello,

We have 2 members actively answering in our wensite chat.

When a user gets in the website, it automatically sees the names of the two of them on top of the chatbox (Dani, Pablo).

I would like to change this to something like: Support Team, and only when one .

How can I set this up?

Thank you in advance,

Ignacio

1 Accepted solution

Accepted Solutions
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Solution
Community Manager

Hi @gelflex-cc and @ialonso,

 

You should be able to edit this name by following the steps here.

 

Thanks, 

Jenny


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6 Replies 6
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Resident Expert

@ialonso Just a thought, as a user I would not like to see a support team, I like that I can see a person name so it feels human. It does not actually matter to me if the name does not match the person, as I would not know. 

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Regular Contributor | Partner

Thanks for the advice! I think the same, but I'm impementing this for a customer, and they want, actually, the name of the company (instead of Support), and not the names. I've been specifically asked to configure it this way...

Thanks a lot anyway!!

0 Upvotes
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Resident Expert

@jennysowyrda any suggestions? Thanks 🙂

 

0 Upvotes
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Solution
Community Manager

Hi @gelflex-cc and @ialonso,

 

You should be able to edit this name by following the steps here.

 

Thanks, 

Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!

View solution in original post

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Regular Contributor | Partner

Thank you so muhc! Problem solved!

0 Upvotes
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Occasional Contributor

there is no chat heading setting in the display tab of my live chat !

 

 

0 Upvotes