Mobile Document Loading with link.

New Member

I have recently signed up for Sales Starter, and I noticed when I sent my clients a link to access a document, it would not load on their phone internet browser. It simply shows a white screen with the mini page previews on the right-hand side of the screen. Does anyone else have this problem, or know how to fix it? The documents are .pdf files

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Community Manager

Hi @jworden,

 

Is the issue specific to one document or to one type of recipient? 

 

If you have Sales Starter, you should also have access to HubSpot Technical Support who will be able to investigate this matter specific to your portal.

 

Thank you,
Jenny


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