Missing info on Shopify Report

[MiCiShiBi]

Hi there,

I have a technical issue with my account.

In few words, HubSpot shows me that there are abandoned transactions which seems not true considering the data coming up on Shopify report.

Can someone tell me how to fix this?

Thanks,

MC

[JStyen]

We're using Shopify for our website natureprovides.com - the contact form is provided by them. When replying to the "customer" via Hubspot or other marketing review, it auto-populates the reply address with mailer@shopify.com and none of the customer details are coming through.

[Bryantworks]

Hey @MiCiShiBi,

If you're using the native Shopify to HubSpot integration, I believe it's actually a "Checkout" abandonment versus a cart abandonment.  This is they got all the way to checking out (meaning they gave you an email) and then it's synced over.  Personally, I have nothing against the native integration but I highly recommend Unific for theirs as it's pretty inexpensive and syncs a lot of additional fields over.

Hope this helps!

[MiCiShiBi]

Hi everyone,

Thanks for your replies.

For making myself clearer I'd like to show you the screenshots of Shopify and HubSpot. Please find them below:

Shopify:

Abandoned Checkouts under "Orders"

Analytics Abandoned

This is HubSpot instead:

Lifetime

I'd like to reply to your question guys about the integration but I fail to understand what you are referring to. If you are asking if I used Shopify App Marketplace to connect my store, yes.

Thanks a lot everyone.

MC

[MiCiShiBi]

Hello,

Is there an update on this issue?

Thanks.

MC

[MiCiShiBi]

Hmm, I guess this community isn't populated enough for me to understand more about this event.

Fact is that there isn't support available either.

Oh well. 

[Bryantworks]

Hey @MiCiShiBi,

I'm not quite sure what you're looking for here.  Your Shopify reports show Checkout Abandoments but so does HubSpot via the pipeline - is that not what you're after?

[MiCiShiBi]

Hello there,

Thanks for replying.

The data showing on the HubSpot are on latest dates comparing the abandoned checkout on Shopify (which the last is in May).

Also, as you can see they are more considering that Shopify shows me only 4 comparing the HubSpot that has more.

So the question is: "Why are they showing diffent data?"

Thanks for your assistance.

MC

[JessicaH]

Hi @MiCiShiBi,

I want to tag in a few subject matter experts who may be able to assist with this!

Hi @darynsmith, @Bryantworks , @himanshurauthan, do you have any suggestions for @MiCiShiBi?

Thanks!

Jess 

[himanshurauthan]

Hello @MiCiShiBi 

Can you please let me know if you are using native integration for Shopify and HubSpot or any other third party connector?

The issue can be because of following:
1. May be the abandoned carts on Shopify have been deleted/converted.
2. and they have not been updated to HubSpot due to some reasons.

Thanks