Missing email @mention notification

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Occasional Contributor

Hey Hubspot community

 

I tried to mention myself in when logging a meeting (or in a note) with @Aurel but I don't receive any email when doing so...is that possible on HubSpot?

it works when mentioning my colleagues and my settings are set up on receiving emails...

 

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HubSpot Moderator

Hi @Marsaurel ,

 

Thanks for the additional clarification.  After running some tests on my own account, I can confirm that your suspicions are correct here - mentions will only trigger an email notification if they aren't to your own user.  

 

The closest option I'm seeing to this would be to create a separate task for yourself with the Task tab.  I agree that this involves more steps than a mention, but is likely your best option currently.  I'm also happy to bring your feedback on mentions to my team to keep in mind as they continue to improve the tool.  

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HubSpot Moderator

Hi @Marsaurel ,

 

Your user's notifications are controlled from the Profile & Preferences menu.  The first place I would check if you haven't already is the Mention > CRM section of Notifications.  You will want to make sure the Email box is checked for all mention options listed here.  You can read more about setting user notifications here: https://knowledge.hubspot.com/articles/kcs_article/settings/how-to-set-up-user-notifications-in-hubs....  

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Occasional Contributor

Hey @vrneuman 

 

thanks for the answer. 

 

All the box are checked for emails notifications (and for every notification too...email is always checked) 

If a colleague of mine mentioned me it works, I receive an email...but if I want to mention myself it doesn't work...nothing happens....so the problem really seems to be about mentioning yourself. 

 

My goal is to get reminded of a task I have to do within that contact or company while writing in a meeting note...in an easy way such as the @mention which is super efficient....so if you can't make it happens for the mention myself idea, let me know if you have any other idea in mind...

 

Cheers 

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HubSpot Moderator

Hi @Marsaurel ,

 

Thanks for the additional clarification.  After running some tests on my own account, I can confirm that your suspicions are correct here - mentions will only trigger an email notification if they aren't to your own user.  

 

The closest option I'm seeing to this would be to create a separate task for yourself with the Task tab.  I agree that this involves more steps than a mention, but is likely your best option currently.  I'm also happy to bring your feedback on mentions to my team to keep in mind as they continue to improve the tool.  

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Occasional Contributor

thanks for the effort. Looking forward to that new feature ;-) 

 

All the best in the meantime 

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