Missing Calling MinutesSOLVE
Jan 22, 2017 5:02 PM - last edited on Mar 3, 2017 6:52 AM by roisinkirby
im using the 15min of free calls - but after making like 4 calls for 10-20 seconds each - the systen is now reporting i haved used 9 mins.
is this normal ?
in Australia - 1 minute is 60 seconds.. maybe in the USA you work on some other standard 🙂
let me know
Solved! Go to Solution.
Jan 23, 2017 2:53 PM
Indeed, you're correct in your assumption - HubSpot Calling rounds up to the minute, so a 20s call would count as 1mn, 1:30mn would count as 2mn, etc...
This is the way that our Calling tool, Twillio, quantifies calling data; it makes it easier for both parties to count calling time, and keep track of the time that people have used with the feature.
With HubSpot Sales Pro, you have access to 2000 minutes of calling; if you run out, you can call into Support, and someone will be able to raise your limit.
I hope this helps, and let me know if I can clarify anything else!