Logging Call Duration

ACaramin · ‎Jan 12, 2021

I've been tracking my sales calls with hubspot for about a year now, but they never seem to track the duration of my calls.

The dashboards do show that there is an 'average call duration' graph, which tells me it must be a possibility.

How do I get my call duration to be tracked and logged?

Anton

TiphaineCuisset · ‎Jan 13, 2021

Hi @ACaramin

Thank you for reaching out.

Are those calls made from the mobile app? If so, this is expected behaviour. If not, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information this.

Thank you!

Best,

Tiphaine

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Anshuman_Agoda · ‎Dec 6, 2023

Hi @TiphaineCuisset So if I understand correctly duration is not tracked for calls through Mobile App? Also is it still the same case.

Anshuman_Agoda · ‎Jan 8, 2024

Hi @TiphaineCuisset Just a quick follow up here. Is call duration not available for outbound calls made through the MobileApp?

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