Sales Hub Tools

Edmond
Participant

Live Chat unusable on Safari iOS 15

I've come across an issue with the HubSpot live chat widget on our website.

 

Device: iPhone

OS: iOS 15 (latest)

Browser: Safari

 

Specifically, the latest version of Safari has tabs and the address bar positioned at the bottom of the screen. When a visitor launches a live chat, the live chat text box is actually hidden behind the tab/page name. Users therefore can't actually see what they're typing.

 

The solution to this is for the user to change their Safari settings to display tabs at the top of the screen. Of course this isn't really a solution since most users won't know what to do.

 

Has anyone found a fix for this? Seems like it's kind of a serious issue.

 

Thanks in advance,

Edmond

0 Upvotes
5 Replies 5
RFurre
Member

Live Chat unusable on Safari iOS 15

Still not fixed....

0 Upvotes
DTotten
Member

Live Chat unusable on Safari iOS 15

i am on ios 15.4 and i am still having this issue unfortunately. does anyone have a solution?

0 Upvotes
kvlschaefer
Community Manager
Community Manager

Live Chat unusable on Safari iOS 15

Hi @DTotten,

 

Thanks for reaching out!

 

Are you seeing the same behavior as @Edmond did on iOS 15.4?

 

Can you please describe what you are seeing on iOS 15.4? Could you also include your device top, OS version, and browser?

Could you please include a screenshot of what you're seeing in your device?

 

Thank you!

 

Best,

Kristen


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
natsumimori
Community Manager
Community Manager

Live Chat unusable on Safari iOS 15

Hi @Edmond , thank you for your post.

 

I noticed that you have already connected with the Technical Support team and they reported this matter to the internal product team. The team is currently investigating this and the Support rep will get back to you as soon as there's an update. I will, however, also be sharing the updates in this thread once I hear back from the team for visibility!

 

natsumimori
Community Manager
Community Manager

Live Chat unusable on Safari iOS 15

I've heard back from the internal product team and sharing the update here:

 

Safari identified this matter on their end and they released an update with iOS 15.1 which should resolve this. This is an external bug report for Safari where other developers also had this problem.