Live-Chat: Attach Files

[MoritzMaier]

Hi, is there any chance to deactivate the "Attach File" function in the Live-Chat? If not, it would be a good idea, i think 😄 

[TrujayJay]

Hi @MoritzMaier ! I'm not aware of any way to disable that feature. I'm curious about the use case, though... We use the chat and haven't come across an instance where this had a negative outcome.

[PamCotton]

Hello @MoritzMaier Happy Monday!

I was not able to find an option to deactivate this option. I would like to invite our top experts to share any thoughts and workarounds @EmmaWashington @TrujayJay @Bryantworks any suggestions to @MoritzMaier matter?

Thank you,

Pam

[MoritzMaier]

No Problem, i found a snippet of code. I put that in the WebCode. Now it works. Thank you.

Edit: This is the code. You must insert this in the html-head

<!-- HubSpot Chat: keine Anhänge / no attach --> 
<script>
  window.hsConversationsSettings = {
    disableAttachment: true
  }
</script>

[PamCotton]

Thank you for the update @MoritzMaier !

Pam