4 weeks ago
Hi All -
I am working with the Hubspot Sales tool and link tracking. Whenever I send an email I get a notification that all the links in my email signature have immediately been clicked by the recipient of the email?
Does anyone know what may be causing this issue?
4 weeks ago
There are two potential reasons for this. Either your own email client is opening the sent email in the background. In that case you can block self-open email notifications by following these steps: https://knowledge.hubspot.com/email-tracking/block-self-open-notifications-with-the-hubspot-sales-ou... Or the recipient's email client is doing the same to check for spam/fraud. (It would be unusual if this was the case for all emails however.)
Hope this helps!
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3 weeks ago
I tried everything you recommended above and I am still having the same issue. I don't think it's the recipient's email client because it happens for every email, and I have tested a couple of my personal emails that don't have any fancy spam/fraud setup, and it happens for those emails as well.
Does HubSpot have a support line I can reach out to?