Is there any way to remove Hubspot Chat from the website?

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New Contributor

I have set up the chat to try it, now I want to remove it from our website, but it seems to me it is just impossible! 

The Delete button is inactive and the explanation is that at least one Inbox must be active. But I don't want a live chat on the website! What can I do?

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Community Superstar

Q: How to turn off HubSpot Chat?

 

Short A: Settings->Conversations->Inboxes->Inbox->Chat-> select your Targeted Message

(see image)

hubspot-settings-conversations-inboxes-chat-gif.gif

 

Longer A:

n/a

 

8 Replies 8
Community Superstar

Q: How to turn off HubSpot Chat?

 

Short A: Settings->Conversations->Inboxes->Inbox->Chat-> select your Targeted Message

(see image)

hubspot-settings-conversations-inboxes-chat-gif.gif

 

Longer A:

n/a

 

New Contributor

The solution seems to work, however, I don't get it.

What if I want the chat to be present, but don't want any targeted messages to appear? I mean, let a user decides whether to open the chat and write anything there without any prompts

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Community Superstar

A good idea to maybe accept valid solutions as 'solved' before expanding on your questions.

- see Use Conversations

 

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New Contributor

I am unable to see this option. All I can see is this. (PFA screenshot)Screen Shot 2019-05-13 at 4.15.31 PM.png

Visitor

You need to go through to Chatflows and de-activate there (in case you're still having trouble). 

 

That blue box in your screengrab has the link:

 

Screen Shot 2019-05-16 at 3.48.03 pm.png

New Contributor

I have already deleted the chatflows. 

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New Member

This worked for me, I had to remove the chatflows before the chat box was removed from my site.

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New Contributor

Thanks for this, I finally figured it out.  This whole experience with Hubspot seemed great at first but now I just had to get rid of it.  I hate it all. Such a waste of time and brought me nothing but headaches.  Even the type of people who sent me messages were a waste of time.  Just like Facebook messanger. Far too many questions that are all answered on my website if they bothered to read instead of just jumping on chat and taking away my time..  Honestly, I do enough work already for my business 12 hours plus every day,, the customer expects too much from a one man business these days and having a chat popup was just a nightmare to keep up with.  Even turning it off or editing the message and photo I struggled with.  All for what? More tire kickers? No thanks I'm out. If people want to order from me they can do so the same way I've been taking orders for over 15 years now. A simple contact form, then I will reply when I'm able to. Otherwise pickup the phone and call me, simple.

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