Is there any way to remove Hubspot Chat from the website?

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New Contributor

I have set up the chat to try it, now I want to remove it from our website, but it seems to me it is just impossible! 

The Delete button is inactive and the explanation is that at least one Inbox must be active. But I don't want a live chat on the website! What can I do?

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Accepted Solutions
Community Thought Leader

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Help other HubSpot searchers find this post quickly by accepting this solution today.

 

Q: How to turn off HubSpot Chat?

 

Short A: Settings->Conversations->Inboxes->Inbox->Chat-> select your Targeted Message

(see image)

hubspot-settings-conversations-inboxes-chat-gif.gif

 

Longer A:

n/a

 

Always happy to help you build on HubSpot.

 

Best,
Frank


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www.MFrankJohnson.com

3 Replies
Community Thought Leader

_hubspot-button-accept-as-solution-gif-v00.gif

Help other HubSpot searchers find this post quickly by accepting this solution today.

 

Q: How to turn off HubSpot Chat?

 

Short A: Settings->Conversations->Inboxes->Inbox->Chat-> select your Targeted Message

(see image)

hubspot-settings-conversations-inboxes-chat-gif.gif

 

Longer A:

n/a

 

Always happy to help you build on HubSpot.

 

Best,
Frank


hubspot-solutions-signature-mfrankjohnson-v03.png

www.MFrankJohnson.com

New Contributor

The solution seems to work, however, I don't get it.

What if I want the chat to be present, but don't want any targeted messages to appear? I mean, let a user decides whether to open the chat and write anything there without any prompts

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Community Thought Leader

A good idea to maybe accept valid solutions as 'solved' before expanding on your questions.

- see Use Conversations

 

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