Sales Hub Tools

KDubey
Member

Incorrect Date and Time in Contact Form

Hello

 

I have noticed that the date and time mentioned in the Contact Form submission notification e-mail is incorrect, e.g. a Contact Form submitted on 19-Oct-21 at 13:05 BST is appearing as submitted on 17-Jun-21 at 16:30:17 in the notification e-mail message header. This is happening regularly.

 

Any idea why this is happening and how to resolve this?

 

Regards

Kamalesh.

0 Upvotes
2 Replies 2
KDubey
Member

Incorrect Date and Time in Contact Form

Hello @PamCotton 

 

I am uploading the following images:

  1. Time Zone settings in the account:
    `HubSpotTimeZoneSetting.png
  2. E-mail notification received from HubSpot which clearly displays the e-mail's date and time stamp as well as the Form submission date and time in the message body.
    HubSpotFormsDateTimeStamp.png

 

I hope this helps.

 

Regards

Kamalesh.

0 Upvotes
PamCotton
Community Manager
Community Manager

Incorrect Date and Time in Contact Form

Hello @KDubey , what is the language and timezone set up in your account? Could you please send us a screenshot of the dates incorrect? 

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

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