Include Bot in Chat Transcript
10 23, 2018 1:56 PM
I took over a chat from the chat bot after a lead had already submitted a name and contact information. After assisting the lead I sent the chat transcript to a colleague for follow up. The colleague did not receive the contact info because the lead had submitted it to the bot and not me.
Is there a way to enable the entire conversation, including the bot conversation available in a chat transcript? Or, if I'm able to send lead contact information attached to the transcript when I send the lead internally.