Inbound Call Time Tracking/Retroactive Activity Tracking (Main KPI for company)

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New Contributor

Hi All,

We are moving to add "talk time" as one of the main KPIs for our sales team. I see where they can call through the browser to easily log talk time, but how do we log inbound talk time or call duration if they log a call after it already happened?

In our old CRM (Zoho) you could either have a running clock on a call or could log the number of minutes for the call if you were manually logging the activity. Hoping Hubspot has the functionality and I'm just missing it.

TIA

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New Contributor

Thank you Plats. We were hoping for a solution that was already within the system that we were simply missing.

We will review your solution as well.

 

Cheers,

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