Sales Hub Tools

Moneal
Member

I get open notifications from myself - how can I stop them?

SOLVE

Every time I look back at an email I sent a contact from either my mail host app or my browser, I get a notification saying someone opened the email. Is there a way to mute the notifications from myself but still receive notifications when the contact opens them?

3 Accepted solutions
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

I get open notifications from myself - how can I stop them?

SOLVE
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

I get open notifications from myself - how can I stop them?

SOLVE

Hey @Moneal, thank you for clarifying. 

The instructions linked above are specific to particular settings in Outlook, but for Gmail the action to take is to filter your IP Address.The HubSpot Sales extension has settings that allows you to input any IP address that you do not wish to get notifications for. Full details on how to do this can be found here: How can I block HubSpot Sales notifications from certain IP addresses?

 

Please note: if your activity is still not being filtered, it is likely that your mobile device, computer, or company uses a dynamic IP address, which means that it consistently changes. You can continue to update the IP address in the Blocked IP Address field.


If you are receiving notifications about your activity when reading email on your mobile device, check out this article to learn how to disable notifications for the HubSpot mobile app on your iPhone.

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jennysowyrda
Solution
Community Manager
Community Manager

I get open notifications from myself - how can I stop them?

SOLVE

Hi @omarespo

 

The steps outlined in the resource are: 

The current solution is:

1. Navigate to chrome://flags/#network-service
2. Select the dropdown next to the "Enable network service" option, and click "Disabled"
3. Click the "Relaunch Now" button at the bottom of the page.

 

Once the browser relaunches, self open blocking should continue to work as expected.

 

The thread was around a specific issue that has since been resolved. 

 

Thank you for letting me know :). I've removed the link to avoid future confusion!

 

Thank you,
Jenny

View solution in original post

0 Upvotes
44 Replies 44
DWood35
Member

I get open notifications from myself - how can I stop them?

SOLVE

When I send a cold outreach email to a prospect, I am interested to see if the client opens the email or not. However, when I personally go to follow up on an email that I've sent and let's say it says ZERO opens, the system tracks if I personally open that email and not the client. It would be helpful to see if I personally open the email or the the intended recipient opens the email. Right now there is no way to tell the difference.

0 Upvotes
Frustrated
Member

I get open notifications from myself - how can I stop them?

SOLVE

I am cancelling this service because you can not contact any support people.

0 Upvotes
roisinkirby
HubSpot Product Team
HubSpot Product Team

I get open notifications from myself - how can I stop them?

SOLVE

Hi,  @Frustrated my colleague @jennysowyrda was working with you to resolve your question here. Please let me know if you would like us to assist further following the initial questions/instructiosn Jenny asked. 

0 Upvotes
Armin
Participant

I get open notifications from myself - how can I stop them?

SOLVE

Has this issue been fixed? I wasn't having it prior for some reason. It also doens't happen on my Mac. Please let me know a fix. The IP filtering doesn't work for me as I have a dynamic IP.

Idan
Participant

I get open notifications from myself - how can I stop them?

SOLVE

Also waiting for a solution

0 Upvotes
jennysowyrda
Solution
Community Manager
Community Manager

I get open notifications from myself - how can I stop them?

SOLVE

Hi @omarespo

 

The steps outlined in the resource are: 

The current solution is:

1. Navigate to chrome://flags/#network-service
2. Select the dropdown next to the "Enable network service" option, and click "Disabled"
3. Click the "Relaunch Now" button at the bottom of the page.

 

Once the browser relaunches, self open blocking should continue to work as expected.

 

The thread was around a specific issue that has since been resolved. 

 

Thank you for letting me know :). I've removed the link to avoid future confusion!

 

Thank you,
Jenny

0 Upvotes
nxt121
Member

I get open notifications from myself - how can I stop them?

SOLVE

Hi Jenny,

 

I have the exact same problem. would you please put the link back so I can do the steps for blocking my IP? Because doing it in emial extension did not work.

0 Upvotes
PamCotton
Community Manager
Community Manager

I get open notifications from myself - how can I stop them?

SOLVE

Hello @nxt121, this article here explains more about this behavior and how to change it.

 

Kindly,

Pam

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Jiji
Member

I get open notifications from myself - how can I stop them?

SOLVE
But what about from my mobile. I’m getting the same issues, I’m using the HubSpot mobile app and email access from my phone! Please help
0 Upvotes
PamCotton
Community Manager
Community Manager

I get open notifications from myself - how can I stop them?

SOLVE

Hello @Jiji , 

 

I believe the best solution for you in the mobile view would be Blocking HubSpot Sales email open and click tracking from certain IP addresses.

 

I hope this helps.

 

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
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0 Upvotes
resoiso
Contributor

I get open notifications from myself - how can I stop them?

SOLVE
While blocking IP does work for filtering notifications, the open count on the email continues to increment for each time I open the email. Additionally, it increments multiple times while I am working in the email, e.g. sending a follow-up to an email within my sent items that I did not receive a response for. While drafting my last email it incremented 12 times as I was drafting the follow-up.
Cheers
Douglas
0 Upvotes
PamCotton
Community Manager
Community Manager

I get open notifications from myself - how can I stop them?

SOLVE

Hello @resoiso,

 

Could you please try the steps provided on this article here 

Thank you,

 

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


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resoiso
Contributor

I get open notifications from myself - how can I stop them?

SOLVE
@PamCotton,
Thanks. As I mentioned, my problem is no longer notifications, I resolved that with up filtering. The issue is number of opens on an email is still incrementing when I open the email.
Thanks,
Doug
0 Upvotes
jennysowyrda
Community Manager
Community Manager

I get open notifications from myself - how can I stop them?

SOLVE

Hi @resoiso,

 

Do you mind confirming with your IT team whether there are other IP addresses that could be blocked, or that could be associated with your connection? Is it possible that you're logging in through a VPN? 

 

Apologies if you've already gone through these troubleshooting steps, the more information and details you can provide around what steps you have taken, the better the Community can assist!

 

I did want to share a resource that may be helpful as well: 

1. Manage your HubSpot Sales Extension Settings

 

If you are still having trouble after going through those steps, we are on standby to assist! 

 

Thank you,
Jenny

0 Upvotes
resoiso
Contributor

I get open notifications from myself - how can I stop them?

SOLVE
@jennysowyrda,
Thanks so much for your reply!
I have verified that my office is on a single IP and I am not on VPN during the incrementing email opens while I am working in a tracked email. By filtering my IP I have successfully stopped the notifications, however, the opens continue to increment.
I just tested again, it went from 22-25 opens within 30 seconds of opening the email and drafting a reply. There are only about 3 legitimate opens that are not from me working in the customer email.
Please set up a test. Send a tracked email from a GSuite integration account, ensure your own ip is filtered using instructions in the link you provided. Open the email from the receiving account on a different IP then observe the opens counter, go to your sent email and click on reply all and begin drafting an email. After a few minutes of editing, return to observe the counter
Thanks,
Doug
0 Upvotes
PamCotton
Community Manager
Community Manager

I get open notifications from myself - how can I stop them?

SOLVE

Hello @resoiso,

 

Could you please confirm what is the current extension you have installed? And What is the version? If it's the chrome extension, we should be blocking those notifications from coming through and they shouldn’t be counted. So I would need more information to continue investigating.

 

Thank you,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


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Join regional conversations by changing your language settings !




indieweb
Contributor

I get open notifications from myself - how can I stop them?

SOLVE

There is no longer an "Enable network service" option available (Chrome v 81.0.4044.129). What option should I be looking for?...

0 Upvotes
jennysowyrda
Community Manager
Community Manager

I get open notifications from myself - how can I stop them?

SOLVE

Hi @indieweb,

 

My first suggestion would be to block your own IP address to see if this resolves the issue. 

 

Thank you,
Jenny

0 Upvotes
indieweb
Contributor

I get open notifications from myself - how can I stop them?

SOLVE

Blocking you own IP address isn't a solution to this issue. Most ISPs issue dynamic IP addresses as I'm sure you're aware. So constantly updating one's blocked IP address isn't a long-term/viable solution.

0 Upvotes
cjtripnewton
Participant

I get open notifications from myself - how can I stop them?

SOLVE
Thank you for the reply Jennie.

I’d love a way to block my IP address as I rove with my mobile devices, but since were all working from home, I should be ok with blocking Judy my home one for now.

We still need a solution to this.

CJ
0 Upvotes