Mar 14, 2017
10:37 AM
- last edited on
May 24, 2017
6:10 AM
by
roisinkirby
Every time I look back at an email I sent a contact from either my mail host app or my browser, I get a notification saying someone opened the email. Is there a way to mute the notifications from myself but still receive notifications when the contact opens them?
Solved! Go to Solution.
Mar 15, 2017 5:06 AM
Hey @Moneal are you using the Outlook or Gmail integration? Here are some knowledge articles to help you:
Mar 15, 2017 12:42 PM
Hey @Moneal, thank you for clarifying.
The instructions linked above are specific to particular settings in Outlook, but for Gmail the action to take is to filter your IP Address.The HubSpot Sales extension has settings that allows you to input any IP address that you do not wish to get notifications for. Full details on how to do this can be found here: How can I block HubSpot Sales notifications from certain IP addresses?
Please note: if your activity is still not being filtered, it is likely that your mobile device, computer, or company uses a dynamic IP address, which means that it consistently changes. You can continue to update the IP address in the Blocked IP Address field.
If you are receiving notifications about your activity when reading email on your mobile device, check out this article to learn how to disable notifications for the HubSpot mobile app on your iPhone.
Jun 25, 2019 2:55 PM
Hi @omarespo,
The steps outlined in the resource are:
The current solution is:
1. Navigate to chrome://flags/#network-service
2. Select the dropdown next to the "Enable network service" option, and click "Disabled"
3. Click the "Relaunch Now" button at the bottom of the page.
Once the browser relaunches, self open blocking should continue to work as expected.
The thread was around a specific issue that has since been resolved.
Thank you for letting me know :). I've removed the link to avoid future confusion!
Thank you,
Jenny
Nov 21, 2018 7:44 PM
I am cancelling this service because you can not contact any support people.
Nov 23, 2018 5:30 AM
Hi, @Frustrated my colleague @jennysowyrda was working with you to resolve your question here. Please let me know if you would like us to assist further following the initial questions/instructiosn Jenny asked.
Feb 9, 2019 6:00 PM - edited Feb 9, 2019 6:00 PM
Has this issue been fixed? I wasn't having it prior for some reason. It also doens't happen on my Mac. Please let me know a fix. The IP filtering doesn't work for me as I have a dynamic IP.
Feb 14, 2019 6:34 AM
Also waiting for a solution
Jun 25, 2019 2:55 PM
Hi @omarespo,
The steps outlined in the resource are:
The current solution is:
1. Navigate to chrome://flags/#network-service
2. Select the dropdown next to the "Enable network service" option, and click "Disabled"
3. Click the "Relaunch Now" button at the bottom of the page.
Once the browser relaunches, self open blocking should continue to work as expected.
The thread was around a specific issue that has since been resolved.
Thank you for letting me know :). I've removed the link to avoid future confusion!
Thank you,
Jenny
May 13, 2021 8:03 PM
Hi Jenny,
I have the exact same problem. would you please put the link back so I can do the steps for blocking my IP? Because doing it in emial extension did not work.
May 14, 2021 10:30 AM
Hello @nxt121, this article here explains more about this behavior and how to change it.
Kindly,
Pam
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Jun 3, 2020 9:05 AM
Jun 3, 2020 4:15 PM
Hello @Jiji ,
I believe the best solution for you in the mobile view would be Blocking HubSpot Sales email open and click tracking from certain IP addresses.
I hope this helps.
Pam
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Aug 25, 2020 12:01 PM
Aug 26, 2020 3:03 PM
Hello @resoiso,
Could you please try the steps provided on this article here
Thank you,
Pam
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Aug 26, 2020 3:45 PM
Aug 27, 2020 3:37 PM
Hi @resoiso,
Do you mind confirming with your IT team whether there are other IP addresses that could be blocked, or that could be associated with your connection? Is it possible that you're logging in through a VPN?
Apologies if you've already gone through these troubleshooting steps, the more information and details you can provide around what steps you have taken, the better the Community can assist!
I did want to share a resource that may be helpful as well:
1. Manage your HubSpot Sales Extension Settings
If you are still having trouble after going through those steps, we are on standby to assist!
Thank you,
Jenny
Aug 27, 2020 4:41 PM
Sep 1, 2020 3:54 PM
Hello @resoiso,
Could you please confirm what is the current extension you have installed? And What is the version? If it's the chrome extension, we should be blocking those notifications from coming through and they shouldn’t be counted. So I would need more information to continue investigating.
Thank you,
Pam
![]() | Você sabia que a Comunidade está disponível em outros idiomas? Participe de conversas regionais, alterando suas configurações de idioma ! Did you know that the Community is available in other languages? Join regional conversations by changing your language settings ! |
May 4, 2020 7:23 PM
There is no longer an "Enable network service" option available (Chrome v 81.0.4044.129). What option should I be looking for?...
May 7, 2020 5:32 PM
Hi @indieweb,
My first suggestion would be to block your own IP address to see if this resolves the issue.
Thank you,
Jenny
May 7, 2020 6:05 PM - edited May 7, 2020 6:05 PM
Blocking you own IP address isn't a solution to this issue. Most ISPs issue dynamic IP addresses as I'm sure you're aware. So constantly updating one's blocked IP address isn't a long-term/viable solution.
May 7, 2020 5:47 PM
Mar 11, 2020 9:29 AM
RE. Select the dropdown next to the "Enable network service" option, and click "Disabled"
There is no "Enable network service" option in my Chrome Version 80.0.3987.122 (Official Build) (64-bit)
There is this:
Runs network service in-process
Runs the network service in the browser process. – Mac, Windows, Linux, Chrome OS, Android
#network-service-in-process
Can you update me?