Hubspot Sales Extension : cannot load templates in gmail anymore

[Vhuang]

Hi,

I'm cannot load email templates in gmail anymore.

When I create a new email, enter a recipient and click on Templates, I get a message (and an console error from hubspot) saying :

Enter a contact's email

Enter your contact's email address in the recipients field first.

I have a contact in the recipient field so I don't understand what's happening.

Thanks,

Valentin

[DOODS]

Guys 3 years is a bit long to wait for a solved reply.

What is the official fix for this problem using tools in the email addin/extension

[BRogic]

It was fixed, and now I have the same issue, again! Please help me resolve this asap!

[eTranslate]

Same issue here. Need a fix ASAP.

[BDL]

Same here. Please kindly assist as it just started today. I'm on Mac. 

[BRogic]

Same for me. Please help me resolve this issue. I am also on MAC. 

[CStambaugh]

I am now having this exact issue as of 10/21/2021. Can anyone help me fix it?

[YChase]

I have the same issue, how did you manage to solve it?

[HGiusto]

I am having this issue as well and have been since Sept. 28, 2021 on an iMac.

[roisinkirby · Accepted solution]

UPDATE:  Our Product Team have confirmed that this is bug in the software HubSpot's use to integrate with Gmail which means HubSpot has to wait on Google for a fix. There's a thread on Google's forums tracking this issue here: https://groups.google.com/forum/#!topic/inboxsdk/X7k7DgkbTK0. 

I will update everyone here with any possible workarounds or updates! Please continue to comment with your HUB ID if you are experiencing this issue.

cc @jennysowyrda

[CStambaugh]

I am having this exact issue as of 10/21/2021. Can anyone help me fix it?

[HarmonKaslow]

I am now experiencing this issue. I clear the cache and cookies.

Please advise.

[ncunhyaaa]

Experiencing the same issue as of today (September 28, 2021).

I am using a Macbook Pro on MacOS Big Sur v11.5.2 plus Chrome v94.0.4606.61. Updated Chrome, deleted and reinstalled the Hubspot browser extension, and logged in/out multiple times already; none have solved issue.

[HarmonKaslow]

Some good news, the issue "went away". I did a number of things, but not in a documented or scientific methodology. So, I don't know how the problem corrected itself. Essentially, I removed the extension, upgraded Gmail, cleared Chrome cache, cleared the Hubspot cookie, logged out of Hubspot, restarted Chrome, Gmail, added the Hubspot extension, logged into Hubspot and it seemed to fix itself. I wish I had a definitive solution, but it's now working. I am using: Macbook Air M1 Chip /  Version 95.0.4638.54 (Official Build) (arm64)

[eTranslate]

I tried removing the extension, clearing browser cache and cookies, then reinstalling the HS sales plugin again, and I still have the issue.

What you mean by upgrading Gmail?

[HarmonKaslow]

Do you have the M1 chip in your Macbook? I am using the new Macbook Air with the M1 chip and wondering whether its a Mac issue.

[roisinkirby]

UPDATE:  Our Product Team have confirmed that this is bug in the software HubSpot's use to integrate with Gmail which means HubSpot has to wait on Google for a fix. There's a thread on Google's forums tracking this issue here: https://groups.google.com/forum/#!topic/inboxsdk/X7k7DgkbTK0. 

I will update everyone here with any possible workarounds or updates! Please continue to comment with your HUB ID if you are experiencing this issue.

cc @jennysowyrda

[roisinkirby]

Hey @Vhuang I've seen this reported elsewhere and am currently troubleshooting further. Can you confirm if you are still experiencing this issue?

[BMG123]

Same issue here

[BMG123]

Solved for me.

[roisinkirby]

Hi all, could you please share screenshots/videos of this behavior?