Sales Hub Tools

Vhuang
Participant

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

Hi,

 

I'm cannot load email templates in gmail anymore.

 

When I create a new email, enter a recipient and click on Templates, I get a message (and an console error from hubspot) saying :

 

Enter a contact's email

Enter your contact's email address in the recipients field first.

 

I have a contact in the recipient field so I don't understand what's happening.

 

Thanks,

 

Valentin

 

1 Accepted solution
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

UPDATE:  Our Product Team have confirmed that this is bug in the software HubSpot's use to integrate with Gmail which means HubSpot has to wait on Google for a fix. There's a thread on Google's forums tracking this issue here: https://groups.google.com/forum/#!topic/inboxsdk/X7k7DgkbTK0

 

I will update everyone here with any possible workarounds or updates! Please continue to comment with your HUB ID if you are experiencing this issue.

 

cc @jennysowyrda

View solution in original post

0 Upvotes
25 Replies 25
DOODS
Member

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

Guys 3 years is a bit long to wait for a solved reply.

What is the official fix for this problem using tools in the email addin/extension

0 Upvotes
BRogic
Member

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

It was fixed, and now I have the same issue, again! Please help me resolve this asap!

eTranslate
Participant

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

Same issue here. Need a fix ASAP.

BDL
Member

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

Same here. Please kindly assist as it just started today. I'm on Mac. 

0 Upvotes
BRogic
Member

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

Same for me. Please help me resolve this issue. I am also on MAC. 

0 Upvotes
CStambaugh
Member

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

I am now having this exact issue as of 10/21/2021. Can anyone help me fix it?

0 Upvotes
YChase
Member

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

I have the same issue, how did you manage to solve it?

0 Upvotes
HGiusto
Member

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

I am having this issue as well and have been since Sept. 28, 2021 on an iMac.

0 Upvotes
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

UPDATE:  Our Product Team have confirmed that this is bug in the software HubSpot's use to integrate with Gmail which means HubSpot has to wait on Google for a fix. There's a thread on Google's forums tracking this issue here: https://groups.google.com/forum/#!topic/inboxsdk/X7k7DgkbTK0

 

I will update everyone here with any possible workarounds or updates! Please continue to comment with your HUB ID if you are experiencing this issue.

 

cc @jennysowyrda

0 Upvotes
CStambaugh
Member

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

I am having this exact issue as of 10/21/2021. Can anyone help me fix it?

0 Upvotes
HarmonKaslow
Participant

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

I am now experiencing this issue. I clear the cache and cookies.

 

Please advise.

 

Screen Shot 2021-09-26 at 2.10.58 PM.pngScreen Shot 2021-09-26 at 2.10.09 PM.png

0 Upvotes
ncunhyaaa
Member

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

Experiencing the same issue as of today (September 28, 2021).

 

I am using a Macbook Pro on MacOS Big Sur v11.5.2 plus Chrome v94.0.4606.61. Updated Chrome, deleted and reinstalled the Hubspot browser extension, and logged in/out multiple times already; none have solved issue.

0 Upvotes
HarmonKaslow
Participant

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

Some good news, the issue "went away". I did a number of things, but not in a documented or scientific methodology. So, I don't know how the problem corrected itself. Essentially, I removed the extension, upgraded Gmail, cleared Chrome cache, cleared the Hubspot cookie, logged out of Hubspot, restarted Chrome, Gmail, added the Hubspot extension, logged into Hubspot and it seemed to fix itself. I wish I had a definitive solution, but it's now working. I am using: Macbook Air M1 Chip /  Version 95.0.4638.54 (Official Build) (arm64)

0 Upvotes
eTranslate
Participant

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

I tried removing the extension, clearing browser cache and cookies, then reinstalling the HS sales plugin again, and I still have the issue.

What you mean by upgrading Gmail?

0 Upvotes
HarmonKaslow
Participant

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

Do you have the M1 chip in your Macbook? I am using the new Macbook Air with the M1 chip and wondering whether its a Mac issue.

0 Upvotes
roisinkirby
HubSpot Product Team
HubSpot Product Team

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

UPDATE:  Our Product Team have confirmed that this is bug in the software HubSpot's use to integrate with Gmail which means HubSpot has to wait on Google for a fix. There's a thread on Google's forums tracking this issue here: https://groups.google.com/forum/#!topic/inboxsdk/X7k7DgkbTK0

 

I will update everyone here with any possible workarounds or updates! Please continue to comment with your HUB ID if you are experiencing this issue.

 

cc @jennysowyrda

0 Upvotes
roisinkirby
HubSpot Product Team
HubSpot Product Team

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

Hey @Vhuang I've seen this reported elsewhere and am currently troubleshooting further. Can you confirm if you are still experiencing this issue?

0 Upvotes
BMG123
Participant

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

Same issue here

0 Upvotes
BMG123
Participant

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

Solved for me.

0 Upvotes
roisinkirby
HubSpot Product Team
HubSpot Product Team

Hubspot Sales Extension : cannot load templates in gmail anymore

SOLVE

Hi all, could you please share screenshots/videos of this behavior?

0 Upvotes