How to create new categories in Call type and in call outcome?

Nouveau membre

I would like to create a call reporting and for that I need to qualify and put into categories every call I make -> Call type  and call outcome (in the report section, analytics tools) 

Thanks for your help 🙂 

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Gestionnaire de communauté

Hello @ViktorN 


You can edit your call type and outcome following the steps on this article here :

You will need to be a user with Account access permissions to create custom call outcomes.


I hope this helps.



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