How to create new categories in Call type and in call outcome?

Highlighted
Nouveau membre

I would like to create a call reporting and for that I need to qualify and put into categories every call I make -> Call type  and call outcome (in the report section, analytics tools) 

Thanks for your help 🙂 

Répondre
0 Votes
1 Réponse
Highlighted
Gestionnaire de communauté

Hello @ViktorN 

 

You can edit your call type and outcome following the steps on this article here :

You will need to be a user with Account access permissions to create custom call outcomes.

 

I hope this helps.

 

Pam


Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


Répondre
0 Votes