How to create new categories in Call type and in call outcome?

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New Member

I would like to create a call reporting and for that I need to qualify and put into categories every call I make -> Call type  and call outcome (in the report section, analytics tools) 

Thanks for your help Smiley Happy 

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Community Manager

Hello @ViktorN 

 

You can edit your call type and outcome following the steps on this article here :

You will need to be a user with Account access permissions to create custom call outcomes.

 

I hope this helps.

 

Pam


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