How to buy more calling minutes

SOLVE
UR
Member

Hi!

 

When my monthly calling minutes run out, is it possible to buy more call time for that month? Or do I absolutely have to wait till the beginning of the new month when they are resetted?

0 Upvotes
2 Accepted solutions

Accepted Solutions
karstenkoehler
Solution
Thought Leader | Partner

Hi @UR,

 

You can purchase additional calling minutes by setting up a Twilio Connect account in HubSpot, more information on that here: https://knowledge.hubspot.com/calling/hubspot-calling-minutes

 

According to this potentially outdated post from 2017, you can also try HubSpot support to ask for a raised limit. The solution there is referring to Sales Hub Professional.

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Hat mein Beitrag deine Frage beantwortet? Bitte hilf der Community und markiere ihn als Lösung.

View solution in original post

karstenkoehler
Solution
Thought Leader | Partner

Hi @bmehr, I'd assume so, the knowledge base article above about Twilio also mentions HubSpot Sales Hub Starter. I'd recommend reaching out to support (included in your Starter license) and double check. Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Hat mein Beitrag deine Frage beantwortet? Bitte hilf der Community und markiere ihn als Lösung.

View solution in original post

4 Replies 4
karstenkoehler
Solution
Thought Leader | Partner

Hi @UR,

 

You can purchase additional calling minutes by setting up a Twilio Connect account in HubSpot, more information on that here: https://knowledge.hubspot.com/calling/hubspot-calling-minutes

 

According to this potentially outdated post from 2017, you can also try HubSpot support to ask for a raised limit. The solution there is referring to Sales Hub Professional.

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Hat mein Beitrag deine Frage beantwortet? Bitte hilf der Community und markiere ihn als Lösung.

View solution in original post

bmehr
Member

Can I buy more calling minutes if I have starter plan or this is only possible for professional and enterprise?

0 Upvotes
karstenkoehler
Solution
Thought Leader | Partner

Hi @bmehr, I'd assume so, the knowledge base article above about Twilio also mentions HubSpot Sales Hub Starter. I'd recommend reaching out to support (included in your Starter license) and double check. Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Hat mein Beitrag deine Frage beantwortet? Bitte hilf der Community und markiere ihn als Lösung.

View solution in original post

JKnopp
Participant

Perhaps this is a recent change, but you need Pro or Enterprise to add Twilio. Otherwise support will point you towards app integrations like AirCall or Kixie or many others. None are quite as nicely integrated as Hubspot's native calling unfortunately.