How many chats do you have per week?

SOLVE
Jacob02
Contributor

Dear community,

 

I am currently evaluating our live chat and was wondering how much chats an average company (preferably b2b) has. 

I would be very happy if you share your experiences so that I can compare them with our results.

I'll make a start: we are currently at about 40 chats per week 🙂

0 Upvotes
1 Accepted solution

Accepted Solutions
NicoleSengers
Solution
Top Contributor | Elite Partner

Hi Jacob02

 

The answer is quite varied across industries, across various time frames.

For various B2B clients I saw the following:

15 chats a month - 0,4% of their traffic start a chat

100 chats a month - 2,4% of traffic start a chat

40 chats a month - 0,6% of traffic start a chat

32 chats a month - 0.84% of traffic start a chat

but for a much bigger site we have 385 chats per month - 1,42% of the traffic chat

 

The average is around 1% of traffic if I look at the stats i have access to.

 

Did my post help answer your query? Help the Community by marking it as a solution

Kind regards,
Nicole Sengers

View solution in original post

3 Replies 3
TiphaineCuisset
Community Manager

Hi @Jacob02 

 

Thank you for reaching out!

 

I want to tag some of our experts on this - @Josh @Mike_Eastwood @NicoleSengers do you have any thoughts to share with @Jacob02 on this? 

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
NicoleSengers
Solution
Top Contributor | Elite Partner

Hi Jacob02

 

The answer is quite varied across industries, across various time frames.

For various B2B clients I saw the following:

15 chats a month - 0,4% of their traffic start a chat

100 chats a month - 2,4% of traffic start a chat

40 chats a month - 0,6% of traffic start a chat

32 chats a month - 0.84% of traffic start a chat

but for a much bigger site we have 385 chats per month - 1,42% of the traffic chat

 

The average is around 1% of traffic if I look at the stats i have access to.

 

Did my post help answer your query? Help the Community by marking it as a solution

Kind regards,
Nicole Sengers

View solution in original post

Jacob02
Contributor

Thanks @NicoleSengers that are some very useful numbers 🙂

0 Upvotes