How are messages routed when multiple agents are online?lösung
If I have 2 sales reps logged into chat and set to online at the same time, which one recieves notifications of new chat's?
I don't want to use the route to owner function because i'm guessing 80% of our users are not already in our CRM and I still want those users to be able to speak to someone rather than being routed to the offline message which is how i understood the message routing to work.
Gelöst! Gehe zu Lösung.