How are messages routed when multiple agents are online?resolver
ago 24, 2017 5:57 AM
If I have 2 sales reps logged into chat and set to online at the same time, which one recieves notifications of new chat's?
I don't want to use the route to owner function because i'm guessing 80% of our users are not already in our CRM and I still want those users to be able to speak to someone rather than being routed to the offline message which is how i understood the message routing to work.
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