Having Timed Chat Actions

[MCabreraBonifaz]

Hello! 

I have been working on our chat flow, and one thing our team noticed in the first edition is many users would be led to a different page (the knowledge base articles) and forget or abandon the chat. We found it difficult to collect data because of this. 

We had the idea to have a timed notification so that after 2 mins or so the user would receive a message that would ask them if we were able to help. 

If anyone has some tips on how to achieve this, or an even better idea we would really appreciate it! 

[Kevin-C · Accepted solution]

Hey @MCabreraBonifaz 

And thank you @kvlschaefer 

The approach could be rather simple:

• Listen for the conversation to start
  

  window.HubSpotConversations.on('conversationStarted', payload => {
    ...
  });​

• Start a timer
• If the user is interacting with the chat widget
  
  • could be a click or submit event
• Then reset the time
• Else run a function to alert the user on the UI

Hope this gets you moving

[kvlschaefer]

Hi @MCabreraBonifaz,

Thanks for reaching out! 

This is an interesting question, I would like to invite some of our experts to this conversation.

Hi @Jnix284, @Olivia_Bagnall, @Kevin-C - Do you have any tips or workarounds for @MCabreraBonifaz? 

Thanks!

Best,

Kristen