I have been working on our chat flow, and one thing our team noticed in the first edition is many users would be led to a different page (the knowledge base articles) and forget or abandon the chat. We found it difficult to collect data because of this.
We had the idea to have a timed notification so that after 2 mins or so the user would receive a message that would ask them if we were able to help.
If anyone has some tips on how to achieve this, or an even better idea we would really appreciate it!