Sales Hub Tools

lg_22
Member

Google Calendar and the meeting module connection issues

SOLVE

Hello all, so far I haven't had any major issues setting up Hubspot with my Google account. Today I got around to trying to link my Google Calendar to Hubspot Meeting. Unfortunately, when I click on the button to authorize calendar access, I get this error message. 

 

Sorry. Something about that didn't go right. Please give us a moment to gather our thoughts, and then try again.

 

I've tried many more times with the same result. Google Chrome or Safari - same issue. Chrome in the incognito mode, same issue. I've tried chatting with the sales team but they suggested that I post here.

 

Any ideas on how do I start troubleshooting this error?

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1 Accepted solution
lg_22
Solution
Member

Google Calendar and the meeting module connection issues

SOLVE

Okay, managed to fix it. I disabled the inbox integration. Then I enabled the calendar sync for the meetings which also connected the inbox. It's weird that you cannot enable the calendar sync in the Meeting when you already have the inbox integration enabled. Oh well, the issue is fixed.

View solution in original post

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5 Replies 5
lg_22
Solution
Member

Google Calendar and the meeting module connection issues

SOLVE

Okay, managed to fix it. I disabled the inbox integration. Then I enabled the calendar sync for the meetings which also connected the inbox. It's weird that you cannot enable the calendar sync in the Meeting when you already have the inbox integration enabled. Oh well, the issue is fixed.

0 Upvotes
lg_22
Member

Google Calendar and the meeting module connection issues

SOLVE

Okay, more info on the issue. I tried to connect my personal gmail calendar and it worked. Then I tried to connect my work calendar and this is the error message that I received.

 

2021-08-18_07-25-00.png

0 Upvotes
lg_22
Member

Google Calendar and the meeting module connection issues

SOLVE

Hi all, I removed all extensions, cleared the browser cache, disconnected the calendar in the integrations module AND I'm still having the same issue. 😕 Please help.

0 Upvotes
webdew
Guide | Diamond Partner
Guide | Diamond Partner

Google Calendar and the meeting module connection issues

SOLVE

Hi @lg_22 ,

Please try to clear cache and cookies and disconnect and reconnect the google calendar.
Sometimes it helps.

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Google Calendar and the meeting module connection issues

SOLVE

Hi @lg_22,

 

Could you check in your Google Workspace whether access to Google Services for third-party apps is restricted or unrestricted?

 

Have you checked whether there are any browser extensions or apps that could be interfering here?

 

I would also try removing the Google Calendar app and reinstalling it under Settings > Integrations > Google Calendar.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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