Glitch in "from name" in email templates

New Contributor

Hello,

 

I have experienced some trouble with changing the "from" name when using email templates in HubSpot free CRM. I changed the username (first and last name) in the profile & preferences settings, but when sending an email it still shows the old name. In HubSpot everything seems to be working fine, but when I receive the email to the inbox, it shows the old name.

 

E.g. my old username was Laura Rantanen, and the new one is Tassuvahti Info. When preparing the email in the HubSpot CRM, it shows the sender as "Tassuvahti Info". However, when I receive the email in my inbox, it shows the sender as "Laura Rantanen".

 

Could someone help me with how to fix this?

 

Thanks,

Laura

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HubSpot Product Team

Hello @Tassuvahti what is the first and last name of the user profile you are logged into when sending emails via the CRM?

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