Facebook messenger integration missing options
Dec 20, 2019 5:05 AM
We are facing 2 main issues when using the FB messenger integration with hubspot:
- we can't send multiple pictures at once
- potential customers are contacting us on messenger through advertisement (catalog or direct messages advertisement using FB ads). On fb messenger we see which produc/message they replied to. But this information is not coming on hubspot. We see only customer message. Therefore our team has to use messenger at the same time to see what is the product / service the user is interested in.
Please try to fix those 2 problems.
Note: conversation label is not available so I put "documents"