Facebook messenger chats come to Slack. Email messages do not come to slack.

Kooditoimisto
Member

Hello,

I have slack integration working. If someone send a facebook messenger message, it arrives in slack, notifies, I can reply. 

But if someone sends an email, it will arrive in Hubspot in conversations and tickert, but it does not come to slack. 

Why is this? Bug? Feature? How can I get email notifications and reply to them via slack?

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1 Reply 1
TiphaineCuisset
Community Manager

Hi @Kooditoimisto 

 

Thank you for reaching out. 

 

It could be because the box for this specific notification isn't checked - could you go on Settings > Notifications > Other Apps > Chat and email conversations > check that Email conversation reassigned to you is on for Slack? If yes, can you send me a screenshot of these settings? 

 

Thank you, 

Best, 

Tiphaine


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