Email track reports my own mail reading

[norbertoyoan]

When I read an old mail in order to response or follow up I found that it reports a new read to the tracking system.

It is confuse because I have a lot of reads that are not from my customers.

Do you know what can i do to prevent this?

[roisinkirby]

Hey @norbertoyoan

Thanks for posting! We get this question a lot, and you're in luck we have a solutions already posted here: Solved: I get open notifications from myself - how can I stop them?

This post provides solutions to this problem on both Gmail and Outlook

If you have any follow up questions please post on the original thread. 🙂