Email templates "stuck" in sequences

Occasional Contributor

I recently downgraded my account from salespro to free and I have a few templates "Stuck" in sequences which I can't delete as the templates say they are attached to a sequence, which I can't delete, as I can't access the sequences area anymore.  Can someone from tech support assist?

thanks

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HubSpot Employee

Hi @GagSem I aplogize that we haven't responded yet. I further apologize that I don't yet have a good answer for you. Do you know if the Sequence enrollments have ended yet? I will most likely need to delete sequences from the backend in order to free up those templates. I won't be able to delete sequences unless they are inactive.

 

Please let me know.

 

Thank you,

Ed Justen

 


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Occasional Contributor

Hi,

yes, it has been solved through the backend.  thank you for asking.

best rgds

g

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