Email signature not showing up in preview or when sent from Hubspot

[agesse]

Hi - so I have tried re-adding a new HTML signature (made with Hubspot's free signature maker) because the previous one stopped showing up in both the preview and when sent from Hubspot, has not helped. Is there any reason why the signature suddently disappeared? I have tried adding and deleting it a few times with no luck. Its not showing up anywhere except in the preferences when I 'add' it. Help??

[roisinkirby · Accepted solution]

Hey @agesse can you confirm you are following these instructions correctly: https://knowledge.hubspot.com/articles/kcs_article/account/how-do-i-add-an-email-signature-for-the-c...

When you send a test email does the signature display?

[rcovelli · Accepted solution]

I have found this to work. I got it from a chat with Ryan at Customer Support. It avoids the possible issues with using the Signature Edit feature under Profiles and Preferences.

HIT SAVE

There is a preview pane to the right, and it should show you what the signature will look like. In my experience, this is the signature that will appear on outgoing emails sent from both the Conversations and the Contacts pages. Hope it works for you.

[JoMolina · Accepted solution]

Hello team!

This might be slightly unrelated but for the users who are having issues with the signature images when sending sequences. This seems to be caused by Outlook not being able to populate the image in a public way in the HubSpot connector. I found a workaround, I found this article to add the HTML signature (created in HubSpot) to the outlook signature. Doing this will help the connector identify the source of the image. As this is a workaround for this behavior in specific it might make the signature images not render properly in Outlook, so you need to switch the signatures depending on usage.

[DianaGomez]

Hi @JoMolina, hope you are doing well!

Thanks for sharing this workaround.

Best,

Diana

[rcovelli · Accepted solution]

I have found this to work. I got it from a chat with Ryan at Customer Support. It avoids the possible issues with using the Signature Edit feature under Profiles and Preferences.

HIT SAVE

There is a preview pane to the right, and it should show you what the signature will look like. In my experience, this is the signature that will appear on outgoing emails sent from both the Conversations and the Contacts pages. Hope it works for you.

[Villads]

I have the same issue. I can add a html signature that seemingly works . When I compose an email my signature is not included. 

I tried to wipe the browser data and even tried two different browsers. Same result.

[jennysowyrda]

Hi @Villads,

Can you please confirm the issue occurs for all signatures within your portal? For example, if you delete the html and add in plain text, does the issue persist?

Can you please try removing and readding the text? 

Additionally, can you please try loading the content in different browsers? 

Thank you,
Jenny

[Villads]

I solved the issue already. The error was that I had set up my personal mail for the whole team.

[hcrossing]

My signature is not displaying when I create new one-to-one emails.  I have deleted my signature and created new ones, still nothing.  When I send emails, the signature is displayed.  When I slowly move the mouse down the email content area, I can hover over the spot where the signature is and is displays the pencil icon.  However, no signature is displayed.

[mkelly]

I have this issue as well with email signature not showing up.  It was working fine 2 days ago. Was some type of update done?  I've had several Team Members tell me they are having the same issues.   I'm sure more team members are having this issue, they are not reading my posts in Slack and responding. I can select the signature from a drop-down menu at the bottom of the email..  I would prefer it to automatically apply my signature as it's done in the past.  A drop-down menu is just one more step to have to remember to do. 

[hcrossing]

Mine worked this morning and then stopped working.  Using Chrome browser on a Mac.

[Ruud_Klue]

I have the same issue

[hcrossing]

My signature is now working.  I didn't do anything to my signature or my account since my last posting.  I logged into my account this morning, selected a name, created an email and it now displays.

[mkelly]

same here, it is now working but some of my team members are saying that it's not automatically showing on emails they are replying to in a chain email with the client. So, I would still like for this to be addressed. 

[jennysowyrda]

Hi @mkelly @Ruud_Klue @hcrossing, 

There was a known issue that was causing this issue in Chrome earlier today. It has been resolved. If you are experiencing this issue after clearing your cache and ensuring your Chrome browser is up to date, please let me know.

Thank you,
Jenny

[ElieZed]

Hi All,

I'm having this issue and I'm not really getting any definite answers.

When composing an email from Conversations > Inbox no signature appears, nor does replying to an email from the Email tab.

In addition, the only time a signature appears is when you got to Contacts > select that contact then the little email icon. 

Can you tell me why this would be the case?

I also noticed that since December 2018 you've requested people upvote the idea of having it under conversations - has this not yet been implemented?

Thanks

Elie

[jennysowyrda]

Hi @ElieZed,

You can set up your signature for the conversations tool by following the steps here.

Regarding the signature not showing up through the contact record, if you can share screenshots to show what you are seeing for different options on the contact record page, that would be great!

Thank you,
Jenny

[Martin66]

Hi,
I experience the same issue: I set up a signature for my emails in Hubspot, but when answering or composing a new email, the signature is not there. I set it up in my user preferences (CRM Communication - Signature). I opened the preferences, I can see my signature (if I reopen it), it is saved successfully. But when I compose a new email, I don't see any signature.
Any idea how to fix it?

Thank you!

Martin

[jennysowyrda]

HI @Martin66,

Are you still experiencing this issue? If so, can you send along screenshots of what you have set up in your profile and preferences and what you are seeing when you are working on the contact record?

The more screenshots and examples you can provide, the better the Community can assist.

Thanks,
Jenny

[roisinkirby · Accepted solution]

Hey @agesse can you confirm you are following these instructions correctly: https://knowledge.hubspot.com/articles/kcs_article/account/how-do-i-add-an-email-signature-for-the-c...

When you send a test email does the signature display?

[Ashleigh-Foor]

Hi @roisinkirby  - I am experiencing the same issue as OP. However, in trying rcovelli's accepted solution, I cannot find "Conversations". Please help. Thank you.

[doublebarrel]

Hi there, I'm having the same issue. My email signature is not showing up when I compose new emails from the Inbox. VERY frustrating. Is someone able to fix this bug?

Thanks,

Roz