Email signature not showing up in preview or when sent from HubspotSOLVE
Jun 6, 2017 10:24 AM
Hi - so I have tried re-adding a new HTML signature (made with Hubspot's free signature maker) because the previous one stopped showing up in both the preview and when sent from Hubspot, has not helped. Is there any reason why the signature suddently disappeared? I have tried adding and deleting it a few times with no luck. Its not showing up anywhere except in the preferences when I 'add' it. Help??
Solved! Go to Solution.
Jun 13, 2017 4:16 AM
Hey @agesse can you confirm you are following these instructions correctly: https://knowledge.hubspot.com/articles/kcs_article/account/how-do-i-add-an-email-signature-for-the-c...
When you send a test email does the signature display?
Jun 10, 2020 1:43 PM
I have found this to work. I got it from a chat with Ryan at Customer Support. It avoids the possible issues with using the Signature Edit feature under Profiles and Preferences.
There is a preview pane to the right, and it should show you what the signature will look like. In my experience, this is the signature that will appear on outgoing emails sent from both the Conversations and the Contacts pages. Hope it works for you.