I"m having trouble with my email signature. I upload a picture to Hubspot of my company logo, tried it with .png, .jpg, and .jpeg file types and it always comes across in people's emails as a link.
Thanks for the link @MHallman4, it looks like the file is set to public and opens properly.
When you open your signature, in the upper right select HTML
and copy all the text currently and replace with this:
<div><strong>Mike Hallman</strong></div><div>VP, Business Development</div><div>Schwartz | Manente</div><div>cell: 469-877-7500</div><div>last line here</div><br/><figure style="margin:0"><img src="https://44473988.fs1.hubspotusercontent-na1.net/hubfs/44473988/DocsDirect%20Logo%20Cropped.jpg" width="204" height="67"/></figure><br/>
It should look like this:
For the last line (it was covered in your screenshot), edit it from the HTML side and save rather than editing it on the simple tab.
I'd like to test if placing it via code will fix the issue with the image. If this doesn't work, you'll need to submit a ticket to HubSpot Support to have them figure out what's going on since it works in my account with your logo.
If my reply answered your question please mark it as a solution to make it easier for others to find.
I manually created it in Hubspot and inserted a picture. Here's how the screen looks when I set it up.
And here is how it looks when it comes across. I tried with different picture formats too, .png shows up as an attachment while the others like .jpg and .jpeg show up as the link.
Thank you @MHallman4, I tried to recreate the issue by following the same steps, but everything works as expected for me.
Simple email signature with the image inserted here:
and this is how it looks when writing an email in HubSpot:
and from the recipient:
Can you send me the link to the image that is added to the bottom of the email? I'd like to test whether it is a visibility issue with the image (Public vs Private).
If my reply answered your question please mark it as a solution to make it easier for others to find.
I'm not sure how to send a link to the image. It's uploaded into Hubspot as a .jpeg file from my local machine. I just tested it again and got the same results. I went through the same steps you did as above but the image would not come through like yours did.
Sorry if I'm misunderstanding but there is no link on the signature page, unless you're talking about the URL for the settings page where I am making the edits to the email signature?
Thanks for the link @MHallman4, it looks like the file is set to public and opens properly.
When you open your signature, in the upper right select HTML
and copy all the text currently and replace with this:
<div><strong>Mike Hallman</strong></div><div>VP, Business Development</div><div>Schwartz | Manente</div><div>cell: 469-877-7500</div><div>last line here</div><br/><figure style="margin:0"><img src="https://44473988.fs1.hubspotusercontent-na1.net/hubfs/44473988/DocsDirect%20Logo%20Cropped.jpg" width="204" height="67"/></figure><br/>
It should look like this:
For the last line (it was covered in your screenshot), edit it from the HTML side and save rather than editing it on the simple tab.
I'd like to test if placing it via code will fix the issue with the image. If this doesn't work, you'll need to submit a ticket to HubSpot Support to have them figure out what's going on since it works in my account with your logo.
If my reply answered your question please mark it as a solution to make it easier for others to find.