Sales Hub Tools

MHallman4
Member

Email signature issue

SOLVE

I"m having trouble with my email signature. I upload a picture to Hubspot of my company logo, tried it with .png, .jpg, and .jpeg file types and it always comes across in people's emails as a link.

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1 Accepted solution
Jnix284
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Email signature issue

SOLVE

Thanks for the link @MHallman4, it looks like the file is set to public and opens properly.

 

When you open your signature, in the upper right select HTML

Jnix284_0-1712754957558.png

 

and copy all the text currently and replace with this:

 

<div><strong>Mike Hallman</strong></div><div>VP, Business Development</div><div>Schwartz | Manente</div><div>cell: 469-877-7500</div><div>last line here</div><br/><figure style="margin:0"><img src="https://44473988.fs1.hubspotusercontent-na1.net/hubfs/44473988/DocsDirect%20Logo%20Cropped.jpg" width="204" height="67"/></figure><br/>

 

It should look like this:

Jnix284_1-1712755022134.png


For the last line (it was covered in your screenshot), edit it from the HTML side and save rather than editing it on the simple tab.

 

I'd like to test if placing it via code will fix the issue with the image. If this doesn't work, you'll need to submit a ticket to HubSpot Support to have them figure out what's going on since it works in my account with your logo.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

View solution in original post

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9 Replies 9
Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Email signature issue

SOLVE

Hi @MHallman4 can you share more detail about how you have your email signature configured?

 

Did you use an email signature generator? or manually create in HubSpot settings?

 

A screenshot of how your signature is configured compared to how it looks in an email would be helpful also.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes
MHallman4
Member

Email signature issue

SOLVE

I manually created it in Hubspot and inserted a picture. Here's how the screen looks when I set it up.

MHallman4_0-1712589262931.png

And here is how it looks when it comes across. I tried with different picture formats too, .png shows up as an attachment while the others like .jpg and .jpeg show up as the link.

MHallman4_1-1712589326498.png

 

0 Upvotes
Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Email signature issue

SOLVE

Thank you @MHallman4, I tried to recreate the issue by following the same steps, but everything works as expected for me.

 

Simple email signature with the image inserted here:

Jnix284_2-1712664165678.png

 

and this is how it looks when writing an email in HubSpot:

Jnix284_3-1712664215226.png

 

and from the recipient:

Jnix284_4-1712664265900.png

 

Can you send me the link to the image that is added to the bottom of the email? I'd like to test whether it is a visibility issue with the image (Public vs Private).

 

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes
MHallman4
Member

Email signature issue

SOLVE

I'm not sure how to send a link to the image. It's uploaded into Hubspot as a .jpeg file from my local machine. I just tested it again and got the same results. I went through the same steps you did as above but the image would not come through like yours did.

0 Upvotes
Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Email signature issue

SOLVE

Hi @MHallman4 sorry for the confusion, can you copy the link from your email signature on the test email?

 

So instead of the screenshot, right click on the link and choose copy link address and then paste the link here in the thread.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes
MHallman4
Member

Email signature issue

SOLVE

Sorry if I'm misunderstanding but there is no link on the signature page, unless you're talking about the URL for the settings page where I am making the edits to the email signature? 

MHallman4_0-1712693553598.png

 

0 Upvotes
Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Email signature issue

SOLVE

It's ok @MHallman4  - this is the link I'm referring to:

 

Jnix284_0-1712697591348.png

 

At the bottom of the signature in the sent test email, not within the hubspot editor

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes
MHallman4
Member

Email signature issue

SOLVE
Jnix284
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Email signature issue

SOLVE

Thanks for the link @MHallman4, it looks like the file is set to public and opens properly.

 

When you open your signature, in the upper right select HTML

Jnix284_0-1712754957558.png

 

and copy all the text currently and replace with this:

 

<div><strong>Mike Hallman</strong></div><div>VP, Business Development</div><div>Schwartz | Manente</div><div>cell: 469-877-7500</div><div>last line here</div><br/><figure style="margin:0"><img src="https://44473988.fs1.hubspotusercontent-na1.net/hubfs/44473988/DocsDirect%20Logo%20Cropped.jpg" width="204" height="67"/></figure><br/>

 

It should look like this:

Jnix284_1-1712755022134.png


For the last line (it was covered in your screenshot), edit it from the HTML side and save rather than editing it on the simple tab.

 

I'd like to test if placing it via code will fix the issue with the image. If this doesn't work, you'll need to submit a ticket to HubSpot Support to have them figure out what's going on since it works in my account with your logo.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes