Email failed to send in workflows

[LHewitt]

Hi,

I have a workflow set up with triggers for when a deal meets a specific set of criteria. Once it has met the criteria, an email notification gets sent to certain people within the company. However, one of those people are not receiving the email and I can't figure out why. 

Can someone help please?

[karstenkoehler]

Hi @LHewitt,

Is there more information on that error? If you're seeing this in the workflow history, you should be able to hover your mouse over the error and click to see more details.

If there isn't, I'd recommend reviewing these steps: Not receiving HubSpot system or notification emails

One issue might be that emails to this contacts did previously bounce. If the person wasadded as a contact in your HubSpot account, and a past email that you've sent has bounced, you'll need to navigate to your contact record and remove the bounce. Once you've removed the bounce and verified the steps above, they should receive new notifications from HubSpot.

Best regards!

[LHewitt]

Thanks Karsten, 

The strange part is that this colleague is receiving emails from other workflows but isn't receiving emails from these new workflows. So they are already getting emails from HubSpot with their settings being correct and nothing is going to their spam folder. 

I also can't seem to find anything in their contact record to suggest that they've had any bounced emails. 

This is all the information I get after clicking on Event Details within the History section of the workflow. 

Thanks for your help

[karstenkoehler]

Hi @LHewitt,

Very strange. I'd recommend to reach out to HubSpot support here via the in-app help widget. They might be able to access a more detailed error message.

Best regards!