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Email activity tracking doesn't work in 2018

rstepank
New Contributor

‎Jan 12, 2018 6:36 AM

Hi, 

 

I use Hubsport as Chrome app for my gmail account  and it have been always working well. However, for last couple weeks the messages with "track" option do not appear in the activity feed for some reason, wich meens I cannot see whether they were opened or not. I haven't change any settings in account recently, do you have any ideas what could be a reason?

 

- Roman

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rstepank
New Contributor

‎Jan 12, 2018 7:52 AM

update:

 I still have access to my saved tamplates and I can use them for my mails. However, after I send email based on the chosen template, the column "LAST SENT" in the template form doesnt' change, which means that Hubspot does't register the email to be sent.  Apparently for the same reason, it doesn't appear in the activity list.  Do you have any idea?

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Email activity tracking doesn't work in 2018
Sales
Jan 12, 2018