Sales Hub Tools

Blink
Contributor

Editing a Template after a Sequence Begins

SOLVE

I enrolled a number of contacts in a sequence that included an incomplete template as the third step.

I didn't have all of the necessary details for that template at the time but wanted to get the sequence running.

I thought I'd be able to edit that template prior to the third email sending. Apparently, it doesn't work that way - whatever you have at the moment of enrollment is what they get. 

 

Is that accurate or did I miss something?

 

P.S. The silver lining to this is that the "Oops!" email we are sending out manually is getting an incredible open and response rate, so I may have stumbled on to an interesting strategy!

1 Accepted solution
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

Editing a Template after a Sequence Begins

SOLVE

This is correct, the contacts will receive what is set at the time of enrollment.

 

How did the sequence perform overall?

View solution in original post

0 Upvotes
3 Replies 3
PersiaOleeo
Contributor

Editing a Template after a Sequence Begins

SOLVE

It would be massively helpful if you could edit a template in a sequence and whichever contacts are enrolled (and obviously haven't yet gone past the point of the email in the sequence) would get the updated version. As you would in a workflow with a marketing email.

 

0 Upvotes
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

Editing a Template after a Sequence Begins

SOLVE

This is correct, the contacts will receive what is set at the time of enrollment.

 

How did the sequence perform overall?

0 Upvotes
Blink
Contributor

Editing a Template after a Sequence Begins

SOLVE

Thanks for confirming that. 

Overall sequence performance was miserable. 

Rethinking the sequence now for another round.

0 Upvotes