Does opening a document count towards click rate?

MherfelPCN
Contributor

Hello!

I'm wondering if opening a document counts towards a click rate. To me, since you have to click the link it should be a click rate. We are seeing that documents are being opened, but the click rate does not go up.

 

For example: We had 13 views of a document today from a specific template but the click rate for that template shows we have 1. 

 

2nd Question - if it counts towards an open, how do you know the difference between an opened email versus opened document? 

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PamCotton
Community Manager

Hello @MherfelPCN, Happy Monday 

 

Could you please provide us more information on how currently the document links are generated? Since because there are multiple ways that a document link can be generated, and the clicks will depend on how it was generated as well.

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Thank you,

Pam

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MherfelPCN
Contributor

Hi Pam!

 

We are using templates and then inserting a document with preview into the template. 

 

Thank you!

Megan

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PamCotton
Community Manager

Hello @MherfelPCN, thank you for the update.

The document "clicks" are counted as views ( viewing the document) and are tracked via the documents themselves in reports.

 

I hope this information helps.

 

Pam 

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MherfelPCN
Contributor

Hi Pam!

 

So we are specially looking at this report in HubSpot. Does the click on the document not count here because it isn't technically a click but a view?

MherfelPCN_0-1615310835956.png

Thanks!

Megan

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