Mar 5, 2021 5:11 PM
I'm wondering if opening a document counts towards a click rate. To me, since you have to click the link it should be a click rate. We are seeing that documents are being opened, but the click rate does not go up.
For example: We had 13 views of a document today from a specific template but the click rate for that template shows we have 1.
2nd Question - if it counts towards an open, how do you know the difference between an opened email versus opened document?
Mar 8, 2021 12:00 PM
Hello @MherfelPCN, Happy Monday
Could you please provide us more information on how currently the document links are generated? Since because there are multiple ways that a document link can be generated, and the clicks will depend on how it was generated as well.
The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Mar 9, 2021 11:43 AM
Hello @MherfelPCN, thank you for the update.
The document "clicks" are counted as views ( viewing the document) and are tracked via the documents themselves in reports.
I hope this information helps.