Does anyone have any best practices for human to human chat conversation?

[mrowe]

Our inside sales team is using the Chatbot for the first time ever. We have prequal questions which are working great but does anyone have any best practice resources for Human to Human chat once the lead is assigned? E.g. chat response times, identify opp for upselling, effective words to use, recommend language/tone etc. 

[Tnichs · Accepted solution]

Hi, Have you had a chance to have a look at the 'Fundamentals of a conversational growth strategy' in the HubSpot learning portal. There's some good info in there.

[mrowe]

Thank you! This is excellent!!