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Help Desk reporting gives you real-time visibility into your support operation without the manual work. Ask our experts about which metrics matter most! AMA Dec 8-12.
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1 Accepted solution
Hi @PJMcD,
Thanks for reaching out to the Community!
We may not have a specific "stay in touch" property, but we do maintain a record of the most recent interaction with each contact. This enables us to track when the last message, email, call, etc., was logged regarding that contact. You can utilize this data to establish a workflow that incorporates your preferred actions. For example, if a contact hasn't been contacted in over 20 days, you can schedule an email to bring attention to specific actions.
Hope this helps,
Diana
|
Loop Marketing is a new four-stage approach that combines AI efficiency and human authenticity to drive growth. Learn More |
Hi @PJMcD,
Thanks for reaching out to the Community!
We may not have a specific "stay in touch" property, but we do maintain a record of the most recent interaction with each contact. This enables us to track when the last message, email, call, etc., was logged regarding that contact. You can utilize this data to establish a workflow that incorporates your preferred actions. For example, if a contact hasn't been contacted in over 20 days, you can schedule an email to bring attention to specific actions.
Hope this helps,
Diana
|
|
Loop Marketing is a new four-stage approach that combines AI efficiency and human authenticity to drive growth. Learn More |
