May 2, 20242:15 PM - last edited on May 3, 20244:49 AM by DianaGomez
Participant
Does HubSpot have a "Stay-In-Touch" frequency function
SOLVE
Looking to create a "Stay-in-touch frequency" functionality that works like this from Nimble CRM - https://youtu.be/9TguEXmfgIU?si=2MAygZj3jLQJXRv1
Any suggestions? I know there are a bunch of existing properties that I can use to build a calculated property, etc. - but I'm wondering if anyone has already conquered this.
We may not have a specific "stay in touch" property, but we do maintain a record of the most recent interaction with each contact. This enables us to track when the last message, email, call, etc., was logged regarding that contact. You can utilize this data to establish a workflow that incorporates your preferred actions. For example, if a contact hasn't been contacted in over 20 days, you can schedule an email to bring attention to specific actions.
Hope this helps,
Diana
HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates. Learn More.
We may not have a specific "stay in touch" property, but we do maintain a record of the most recent interaction with each contact. This enables us to track when the last message, email, call, etc., was logged regarding that contact. You can utilize this data to establish a workflow that incorporates your preferred actions. For example, if a contact hasn't been contacted in over 20 days, you can schedule an email to bring attention to specific actions.
Hope this helps,
Diana
HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates. Learn More.