Sales Hub Tools

Ramel
Member

Document upload is messing up PDF (rendering problem)

I'm re-uploading a PDF brochure to the Documents section. It looks great in the original (left image) file... it looks great when downloading, but the preview (right image) in HubSpot looks horrible with a white streak on the pricing table.

 

Any idea what's causing it and how to solve it?

 

2020-11-05_14-36-36.png

16 Replies 16
ERejto
Member

Document upload is messing up PDF (rendering problem)

Hmm, i'm having the same issue, I tried to compress it. It's only 100kbs, and ideas?

ERejto_0-1693503336400.png

 

0 Upvotes
PLorinczi
Participant

Document upload is messing up PDF (rendering problem)

I am having a similar problem. I have compressed the file based on the recommendations in this post, but to no avail. We are posting a contact sheet for new customers. The downloaded file is ok, but the document view in the browser is not working properly. 

 

Has there been any update on this issue?

0 Upvotes
CFischer9
Contributor

Document upload is messing up PDF (rendering problem)

I have spoken to their support team, and ite problem also varies by browser - which I don't care about, it should be viewed correctly anywhere. But I wonder if they did something on their end, because after speaking to them ect, it now shows the document correctly. But I still do not know why.

0 Upvotes
OGuryanov
Participant

Document upload is messing up PDF (rendering problem)

This service fixed it: https://www.pdf2go.com/

DMurphy5
Member

Document upload is messing up PDF (rendering problem)

@OGuryanov What settings did you use? I did basic compression, which reduced the file from 116k to 47k, but it did not resolve my problem. This is very frustrating!

0 Upvotes
OGuryanov
Participant

Document upload is messing up PDF (rendering problem)

It prob was default settings. Things might change. Didn't try recently.
0 Upvotes
GMiguel
Participant

Document upload is messing up PDF (rendering problem)

I found no Solution… It **bleep**..

I know if you zoom in and zoo out it will be ok… but i don´t accept that as a Solution … 😕
0 Upvotes
kvlschaefer
Community Manager
Community Manager

Document upload is messing up PDF (rendering problem)

Thanks for sharing, @OGuryanov


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0 Upvotes
GMiguel
Participant

Document upload is messing up PDF (rendering problem)

Anyone had find a solution for this !? 

PDF is messed up on hubspot preview viewer 

CFischer9
Contributor

Document upload is messing up PDF (rendering problem)

Sorry, that's not helpful if it only shows norma, when downloaded. I have a brochure, when I upload it one image looks like an xray version, it's to be viewed online (and yes, when downloading it looks normal again)...I tried the normal file and a compressed version, I tried a different file with the translated version, but it's the same problem. I need it to be viewed correctly, it's viewed by this by the whole team, all see it in xray insead of how it should look. Any suggestions would be great.

0 Upvotes
Vishesh_Singhal
Participant

Document upload is messing up PDF (rendering problem)

We have developed a tool called CloudFiles that lets you uplaod ANY type of document and automatically converts it into a PDF using our own propreitary algorithms. We have designed this algorithm to be robust so that it does not mess up the PDF view. You can do a lot more with your files (almost all Documents functionality and more) right from your CRM. You can try out the app from HubSpot Marketplace. 

 

OGuryanov
Participant

Document upload is messing up PDF (rendering problem)

Doesn't seem to be working anymore

0 Upvotes
Ramel
Member

Document upload is messing up PDF (rendering problem)

Anyone? It's really embarassing to send this doucment to prospects...

Josh
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Document upload is messing up PDF (rendering problem)

Hi @Ramel,

 

Can you try compressing or reducing the size before uploading and try again? Potentially the file is very large and the server is compressing it? 

 

Josh 




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

OGuryanov
Participant

Document upload is messing up PDF (rendering problem)

Even a 200kb file does the same, disappointing 

0 Upvotes
Ramel
Member

Document upload is messing up PDF (rendering problem)

It's a 2MB PDF... and when you download it from HubSpot, it shows just fine.