Document upload is messing up PDF (rendering problem)

Ramel
Member

I'm re-uploading a PDF brochure to the Documents section. It looks great in the original (left image) file... it looks great when downloading, but the preview (right image) in HubSpot looks horrible with a white streak on the pricing table.

 

Any idea what's causing it and how to solve it?

 

2020-11-05_14-36-36.png

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4 Replies 4
Josh
Recognized Expert | Platinum Partner

Hi @Ramel,

 

Can you try compressing or reducing the size before uploading and try again? Potentially the file is very large and the server is compressing it? 

 

Josh 




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Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

Ramel
Member

It's a 2MB PDF... and when you download it from HubSpot, it shows just fine. 

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Ramel
Member

Anyone? It's really embarassing to send this doucment to prospects...

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Vishesh_Singhal
Member

We have developed a tool called CloudFiles that lets you uplaod ANY type of document and automatically converts it into a PDF using our own propreitary algorithms. We have designed this algorithm to be robust so that it does not mess up the PDF view. You can do a lot more with your files (almost all Documents functionality and more) right from your CRM. You can try out the app from HubSpot Marketplace. 

 

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