Do the Chat Transcripts automatically archive permanently?SOLVE
I am interested in learning more about the live chat feature you can add to websites via the plugin they are advertising through the chat bot. I am in a regulated industry and need to make sure that any inquiries are permanently archived within our system. I was wondering if anyone knows if the chat transcripts are archived permanently or if you need to "Assign" them to permanently save the information. I am looking to use the service to prospect potential clients reviewing our website. I know that for current clients it would allow us to archive the information to their contact account, however what would happen if it is a prospective client or visitor where we don't have any information on file.
I would love to hear if anyone else has any experience with the long-term archiving through the live-chat.
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