It is currently not possible to disable the ability to download documents. If this is something you would like to see implemented in the future, I would encourage you to create an idea in our ideas forum.
|Did my post help answer your query? Help the Community by marking it as a solution|
I see this request was made over a year ago. Any consideration on updates which would faciliate the reqest? The function seems obvious - if a company might want to share material, and track viewership by page (which HS currently does) then why not disable download, where that tracking and engagement is lost?
Is there a response to the request? I see many others have asked and for each that has, there are dozens if not hundreds who want the function but just haven't communicated the request.
Thanks in advance!
05-30-2019 02:17 - edited 05-30-2019 02:19
The lack of this feature is stopping us from using Hubspot for documents. We have to stick with Box.
View tracking with a download button is going to be inaccurate by design.
There are a few questions across the community for this.
When HS launched documents, the download button was absent. Very rightly so.
Gave me all the insights about the reader and their reading. Also could update/upgrade the document as many times as I want without worrying about version control.
The current download button on the documents is SO COUNTER PRODUCTIVE!
How can I manually (if need be) turn this off?
I would like to add my support for this a feature. Having download as default WITHOUT the option to disable (by a document, not global) basically defeats the purpose of the feature.