Decline in live chats with Messages tool

abbiehughes
Participant

Hi there,

 

Has anyone else seen a decrease in live chats using Hubspot's Messages tool? We used to use Zopim/Zendesk chat but since the switch over, it's almost like people don't recognise it's chat. 

 

Abbie

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roisinkirby
HubSpot Product Team

Hey @abbiehughes can you share some more context r.e. this decline, do you have any reports/data/examples?

 

Could you also share a link to your page and further details r.e. how you are implementing HubSpot.