Creating a Template doesn't upload file

Esteemed Contributor

I'm trying to save a graphic and/or a doc through the template page while creating my new template. I click on the picture icon in the bottom left corner and upload the pic; says one file uploaded, but I can't find the file. I even created a folder to upload to that specific folder and nothing. 

1 Reply 1
Community Manager

Hey @lisat2m


Thanks for posting! 


Are you able to reproduce this issue across multiple browsers? I would recommend starting by clearing your cache in the browser that the problem initiated in. 


If you are able to reproduce the issue in multiple browsers, can you send along information about which browsers you've experienced this issue in, as well as the type of file you're trying to upload, and any screenshots or video of what you are experiencing?


Thank you, 

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