Sales Hub Tools

JSzlain
Member

Create and associate companies with contacts. Don't Create if I have already and associated company?

Hi everyone,

I have enabled the "Create and Associate Companies with Contacts" setting, which has been really helpful for managing associations.

However, I've noticed an issue: when I create a contact—for example, example@dom-ain.com—and associate it with a company named "Domain," HubSpot automatically creates another company called "dom-ain."

If the contact's email domain doesn't exactly match the company name (which happens in some businesses), HubSpot still creates a new company based on the email domain, even if the contact is already associated with a primary company.

How can I prevent this from happening? Currently, I have to keep merging the duplicate companies manually, but I shouldn't have to do this if the contact already has an associated company.

There's an option to stop the automation on the "Create" side and keep the Associations? Or there is a way to prevent company creation based on email domains if the contact is already associated with an existing company?

Thanks!

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2 Replies 2
PamCotton
Community Manager
Community Manager

Create and associate companies with contacts. Don't Create if I have already and associated company?

Hey @JSzlain, Happy Tuesday!

 

HubSpot’s "Create and Associate Companies with Contacts" feature automatically creates companies based on email domains, even if a contact is already associated with a company. 

 

To prevent this, you can disable the automation entirely or use workflows to ensure contact is checked for existing associations before creating or associating a new company. 

 

I hope this information helps,

Pam

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JSzlain
Member

Create and associate companies with contacts. Don't Create if I have already and associated company?

If I disable the automation entirely, I will lose associations and that is helpful.

A workflow will work? It will not work against Hubspot automation? There is no rule in workflow to "Dont create Company if"... what do you have in mind?

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