Conversations being combined together
Jun 4, 2020 5:34 AM
I've started seeing an issue where conversations to different contacts are being combined together in one conversation string if the email originated from our accounting system.
In the past, each conversation would be seperate allowing us to dissasociate the contact of our accounting system and associate the real contact by getting the "to" email address, but recently emails to multiple people are being combined in the same conversation and there is no way to "split" a conversation to a new one and now there are multiple contacts I can't disassociate due to there now not being a single contact.
Is there a way to resolve this? Is it resolvable with a paid version? Thanks