Conversations / Live chat integration with SlackSOLVE
Jun 19, 2019 8:18 AM
I don't know if it's a bug or just a missing feature, but i have noticed that when answering a live chat via the Slack integration that if the person I am speaking to uploads a screenshot or other media, this isn't visible in the Slack thread, only in the Hubspot inbox.
Had an issue where a user said they would add a screenshot and after a few minutes I asked if they had managed to take the screenshot yet as I couldn't see anything had been uploaded. In fact, they had already uploaded it 2 or 3 mins ago, which I could see once I went to the HubSpot inbox.
Solved! Go to Solution.
Jan 30, 2020 8:10 PM - edited Jan 30, 2020 8:11 PM
I chatted with Support today and they said it was not a supported feature and verified it did not function. Here is a screenshot of the chat results. I just wanted to share to save others the time of reaching out to technical support if they saw this post.